DISCLAIMER

PERSONAL INFORMATION Please be sure to complete all the fields when ordering, orders with INCOMPLETE or false data can and will NOT be processed. ROVEDESIGN always keeps personal information like your name, address, email address, and/or phone number private for processing and delivery purposes only. ROVEDESIGN does not rent, sell, or share personal information about you with other people or non-affiliated companies.  METHODS OF PAYMENT We accept payments via direct Bank transfer.  ORDER PROCESS Orders are usually processed the same or next business day (Monday through Friday, EXCLUDING weekends and holidays), pending payment verification and will be cancelled after 5 workdays.  SHIPPING To get the best shipping prices for our customers the shipping charge is calculated per order based on chosen products and location. National and international orders will be shipped directly via TNT Post and must be signed for at delivery. In special cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges. DELIVERY TIME Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. ROVEDESIGN is NOT responsible for any delays of your package during delivery; ROVEDESIGN has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.  IMPORT TAX / CUSTOMS DUTIES When ordering goods from ROVEDESIGN for international deliveries you may be subject to import duties and/or taxes that apply to your country, ROVEDESIGN is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and ROVEDESIGN cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.  AVAILABILITY We try our best to keep our web store as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. ROVEDESIGN.COM will try to inform you as soon as possible when this occurs and give you alternative options if possible.  REFUNDS & EXCHANGES ROVEDESIGN will not accept any returned merchandise without prior written confirmation (even after verbal agreement) and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you at no charge or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging has to be in unused as new condition, if the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of 5 euro.  SIZING All sizing indicated in centimeter (cm) and kilograms (Kg), unless explicitly stated otherwise.